About Us
Felix River Ranch is a study in contrast. Her beauty and utility combine working livestock areas and outbuildings with exquisitely manicured lodging facilities in the natural back-drop of endless acres of grazing land and scenic mountain vistas.
The natural setting and legendary heritage of Felix River lend compelling ambiance, and is uniquely New Mexico.
The Ranch is located in the foothills of the Sacramento Mountains 45 miles northwest of Artesia, New Mexico, and south of Roswell, New Mexico, on a tract of over 150,000 acres.
Husbandry Standards
The mission of Felix River Ranch is to produce premium quality, all-natural lamb. To achieve this goal, the ranch abides by a strict code of husbandry principles and practices. Felix River Ranch believes that the quality of the meat is improved by the all natural 
environment and the gentle management of the animals. Felix River Ranch lambs are fed the finest feeds, are treated humanely, are void of growth stimulants, hormones and antibiotics. As stewards of the land, we at Felix River Ranch understand our daily actions create a sustainable resource with a multitude of possibilities.
All Natural Lamb
Ranchline All-Natural lamb is raised south of Roswell, New Mexico, at Felix River Ranch in a natural environment that consists of open ranges with natural grasses and humane husbandry practices.
They graze on the natural grasses of the ranch and any feeding supplementation is entirely vegetarian. The pure genetics and controlled feeding regimen give the lamb meat a tender texture and mild, yet rich flavor. This is gourmet lamb of the highest quality.
Policies
Privacy
Our web site address is www.ranchlineallnatural.com and our company name is Ranchline, Inc., headquartered in Roswell, New Mexico.
Our postal address is:
400 W. Second
Roswell, NM 88201
The toll-free telephone number to our office is: 866.323.3111.
When you make a purchase request on our site, we collect and store the following types of information:
- Name
- Address
- Email Address
- Telephone Number
- Credit/Debit Card Information
We need this information to provide the products you request. Our policy is that we do not sell or give your information to other companies for commercial purposes.
To serve you better and to inform you of certain product offerings that may be available, we may periodically send you an e-mail. If you prefer not to receive such product informational e-mails, we will honor your request. You simply opt out of receiving such e-mails. All customers placing orders for our products will receive an e-mail confirming their order.
We may ask you to submit information about other people if you order a gift to be sent directly to a person other than yourself. In such circumstances, we will ask for the recipient's name, address, telephone number and e-mail address.
As situations dictate, we reserve the right to modify our privacy policy. Please check back occasionally for any modifications.
Guarantee
When you buy lamb from Ranchline All Natural Lamb, you know you are buying the finest lamb available.
If you should have a concern or complaint, please contact our customer service department immediately. Please send your e-mail to: info@ranchlineallnatural.com. This gives us written documentation from you. You can also contact us by phone at 866.323.3111. Please provide the information below each time you communicate with us regarding an order:
- Your name.
- Your e-mail address and/or telephone number.
- Your invoice number. (From the packing slip.)
- The UPS tracking number (if it is available).
Please note that while we supply only the finest domestic lamb cuts available, it is necessary for the recipient to promptly receive the package when it arrives. We cannot be responsible for off-condition contents as a result of the recipient not being home when the package is delivered. Nor can we be responsible for off-condition product because the customer gave us incorrect delivery address information. Further, if our delivery service confirms that the package has been delivered, information to the contrary by the customer will not be accepted.
Ways to Order
ORDER ONLINE
- Enter your desired quantity for each item in the input boxes, which appear on the right side of each product page. Then click the 'BUY' button (at the bottom of the list) to add those items to your order.
- This will take you to our 'checking out' page. If you're not ready to check out yet, you may continue shopping by using the menu choices.
- On the checking out page, fill in your billing and shipping information, payment information, and other information requested.
- After all information is correct, click the button labeled 'Send order' at the bottom of the checking out page.
- We use encrypted software to securely accept American Express, Discover, MasterCard, and Visa.
- If you encounter problems placing an order, please contact customer service by emailing info@ranchlineallnatural.com
PHONE ORDERS
You can call Ranchline All Natural at 1-866-323-3111 24 hours a day, 7 days a week.
PAYMENT METHODS
We welcome American Express, Discover, MasterCard and Visa.
Refunds and Returns
Shipping
Cancellation
You may cancel your order within 24 hours of submission. After that time, all sales are final.
Security
Our website is certified as a licensee of the Authorize.net. Authorize.net is a leading provider of digital trust services that enable everyone, everywhere to engage in commerce and communications.